In-store pickup is currently available by appointment only. Please call (888) 959-8865 opt. 1-2 or email email@example.com to arrange a pickup date and time with a BTR sales engineer.
Our package carriers have informed us that COVID-19 related logistics issues combined with unusually high package volumes are likely to cause shipping delays and extended lead times. We continue to monitor and manage the COVID-19 situation and have made employee safety our No. 1 priority. As such, subject to changing conditions and other constraints, we are currently shipping as usual. However, some customers and vendors are experiencing carrier delays ranging from 5-10 business days and carriers are limiting delivery guarantees. Customers should factor these potential delays into their expectations and plan accordingly. We appreciate your patience and ask that you take note of your tracking message estimated delivery date before contacting BTR customer service. If you have not received your order or an order tracking update within 10 business days, please contact us at firstname.lastname@example.org